Below is a selection of some recent compliments that we have received.

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• The support and care Brian receives is outstanding. If there were more people like Joanne and Dawn in this world it would be a better place. I am incredibly grateful for all that the Joanne, Dawn and the team do for Brian - Angela
• 110% happy, the team supports Sean and all the family. An amazing group of professional, caring people. Treated with Respect and Dignity: Absolutely! All Sean's needs are met with care, respect and communicated to him appropriately. A person centred approach is used at all times, Sean chooses what he likes to do and loves that he can discuss this with staff. Keep doing what you are already do! You are a fantastic team with an amazing leader. I would like to know how to give feedback to the company to tell them how amazing you are.
• You are my hero’s, keep working hard and stay safe. Love Ruby and Mummy
• Sorry I can’t share my birthday with you, I miss you all, thank you for checking on us every week and the facetime chat, it cheered us up, Keep safe, lots of love Helen & Lisa
• Helen’s support workers at Day Services, an absolute essential in Helen’s care and support, and mine. They’ve checked on us regularly and face timed us, whilst going to work every day when they have their own families at home xx Massive thank you. Lisa 
• We would like to thank you for keeping going and keeping Nicole safe and well these past few weeks and giving her some normal. Stay safe and well Nicole and family
• Thank you all for the service you are providing in these difficult times, stay safe, Lillian and Roger
• Thank you very much for looking after me all year round, love from Irene
• To Joanne and Team, We just wanted to say THANK YOU to you all for a great night on Friday. We all had a good time- especially Sean and Felicity! We think Sean is very lucky to attend a centre where there are such lovely, dedicated, professional and fun staff. Thank you for everything you all do for Dean and supporting him to do his best. See you at the next event. :), the Hope family

Lee, Support Worker & member of staff

The Elms core base staff show their dedication, caring and enthusiasm to a customer whom I support. They are always welcoming and engaging and always have a cup of tea waiting for him by the time he is seated! They are so hard-working and the customer enjoys his time with the support staff, where he showed reluctance beforehand.

Via Shared Lives

Hello Mo, we hope you're doing well, many thanks for finding Denise the Thursday place at the Elms. It made a difference for the better, immediately, she loved being there. Last night, whilst ironing for today, she told us that 'Redbank' (The Shaw centre) was closed and she was going to 'the placement' (her name for the Elms). So we explained the situation and said that the Elms was just on Thursdays. She then told us that it was 'too cold to go to Redbank'. She's gone to the Shaw centre this morning but she's fell in love with the Elms. We were surprised that she's ready to drop the Shaw centre so quickly. Hopefully she will have the opportunity for more days in the week with Persona in Bury, Thanks again, Jo and Chris.

Paul Copley Bratt, customer's relative

We could not manage without the help from Elton, the staff are all helpful and work very hard. They are first class.

I don’t think you realise how much our family appreciate what you do for us! The family would be unable to cope without Escape. I know my daughters are well looked after and cared for and they always come home happy. They also look forward to coming every day.
When you came to visit me about my second daughter (who I hope will come to Escape when she leaves school) my heart was pounding because she has very different needs and I was worried she may not be suitable! I knew within minutes that Julie had recognised what needs my daughter has and she reassured me that Escape could give her a great time and help maintain or improve her skills!
My family works hard to stay strong and stay as family and by giving us a break and helping our daughters build up social skills and new opportunities this makes us very happy.

Harry* was recently in hospital and upon his prompt return to Hoyles seeing him happy and laughing with the group made my day. I could tell by how excited he looked and sounded that he had missed everyone as we had certainly missed him. Thank you for getting training completed so quickly with the Abbot nurses and staff which, in turn set Harry up for a speedy return to his friends.

*name has been changed for privacy

The staff at Hoyles are welcoming, friendly and very professional. They provide the customers with a lovely, warm atmosphere.

They are very caring and considerate people it’s a pleasure to know them - Sue.