We value feedback from people we support, from staff, stakeholders and partners.
We need feedback. It helps us to learn, improve, and pass on praise where an individual or team has done a really good job.
It is important that we know we are getting it right and how we can make our services better in the future.
Compliments and Feedback
Click here to share a compliment or to give feedback online*.
Give a High Five to a staff member or team who has gone the extra mile
Have you seen a person or team do something amazing? Want to give them a personal thank you?
All the High Fives are reviewed each month by a panel that includes people we support. Up to four nominations will be chosen to be recognised for Living the Values - Above and Beyond and these staff will be able to choose a gift to recognise their achievement; they will also be entered into an annual draw to win a stay at our REACH Retreat.
Anyone can give a High Five, whether you're someone we support, a friend, family member, carer or relative or even a professional who works with us.
Click here to give a High Five now.
Complaints
Click here to make a complaint online.*
*You can print off a paper form for compliments, complaints and feedback here.
Easy Read
Complaints
Click here for our Easy Read guide How to Complain.
Click here for our Easy Read form How to Complain.
You can print the form.
Easy Read
Compliments and Feedback
Click here for our Easy Read guide to compliments and the Easy Read compliments form.
You can print the guide and the form.
Our complaints policy and procedure
We have a complaints policy and procedure which you can read here. If you have had a bad experience of any of the services at Persona and wish to make a formal complaint, we will do our best to resolve your issues quickly, fairly, confidentially and impartially.
Step 1: The first step you should take is to contact the member of staff with whom you have been dealing with and try to sort it out with him or her.
Step 2: If you are still not happy at this stage you should speak to the manager of the service.
Step 3: If the complaint cannot be resolved after speaking to the manager and you remain dissatisfied you should contact Head Office at:
Persona Care & Support Limited
Compliance Manager
Grundy Centre
Wellington Road
Bury
BL9 9AH
Persona Care & Support Ltd is responsible for reviewing all complaints and analysing the contents in order to provide service improvements in regard to quality assurance, policies and procedures, staff training etc. and feedback is shared anonymously through Persona’s Quality Assurance Committee. Click here for the latest report.
Do you have any more questions? Then click here to contact us today.
